Frequently Asked Questions

I've placed an order but need to make a change, is that possible?

We completely understand that sometimes changes need to be made or mistakes happen. Get in touch with us via phone or email as soon as possible and we will do our best to make any required amendments. Please understand that sometimes changes are beyond our control, particularly if a limited frame of time is given.

I've placed an order but need to cancel it, is that possible?

Orders placed with Flora Folia Studio are final and can not be cancelled or refunded due to a change of mind unless under exceptional circumstances. Please contact us as soon as possible to discuss your cancellation.

What will happen to my order if the recipient isn't home?

If our courier arrives at a delivery address and finds a recipient isn’t home, they will use good judgement to find a safe place for your delivery. In most instances, our couriers get in touch with the recipient to let them know where the flowers can be found.

Rest assured Flora Folia Studio flowers are well packaged within pockets of water so they can withstand a little time left alone.

Occasionally, such as with a block of apartments or units, leaving the flowers behind simply isn’t possible, as no safe place is available. When this happens, the courier will contact the recipient to arrange another suitable delivery time. Additional costs may be charged to the sender if this is the case. In the instance of an incorrect address being supplied, re-delivery can be arranged at an additional cost.

I'm unsure which bouquet to get delivered, what do you suggest?

Please call Flora Folia Studio on 0409 059 468 and we will be happy to discuss your floral needs and what is looking best and in season from the flower markets.

I'm getting married soon and need to arrange flowers for the wedding, is this something you do?

Most certainly! Our speciality is wedding flowers on the Central Coast and Hunter Valley. We also cater to events big and small—birthdays, baby showers, engagements and beyond.

How much will flowers cost for my wedding / event on the Central Coast / Hunter Valley ?

With each wedding and event being so unique, it’s nearly impossible to offer price estimates without a conversation about your needs. We are happy to offer our ideas and concepts for budgets big and small.

Have a different question? Feel free to contact us.